Out-of-band management
There are two ways you can manage your VPS even if you locked
yourself out with a bad firewall rule or network
misconfiguration.
One involves using a VNC client and the other is using our SSH-based management console
VNC
-
Within the Portal
- Click on your VPS service from the "My Services" screen or the Dashboard
- Find your VNC settings under "Virtual Machine Detail"
- Use any VNC client you prefer and connect to the VNC host and
port provided.
This will connect you to your VPS console, as if it were a real machine and you were sitting in front of it with a monitor and keyboard.
Some things to note:
-
The VNC connection is not encrypted. If this is a concern, do not use this method and instead use the SSH method below.
-
Only 1 VNC connection per VPS is supported. If you leave a connection open on one computer, and try to connect from another, it will hang.
If you are having problems with hanging connections and can't find the original connection to close it, you will have to let it timeout or hard shutdown your VPS to reset the connection. Simply rebooting the VPS is not enough because the KVM process on our host machine must die to release the original VNC connection.
Please see the following for instructions on how to hard shutdown your VPS: How do I reboot my VPS
SSH
-
Within the Portal
- Click on your VPS service from the "My Services" screen or the Dashboard
- Find your "VM Management Server" settings under "Virtual Machine Detail"
- SSH into the console host using the username provided and hostname provided.
- Press "c" to "connect to serial console"
- Enter your Serial Console Password when prompted
- Press ENTER a couple times and you should see a getty login prompt
Note
SSH public key authentication is required to access the management console server.
Open a support issue or email support@arpnetworks.com your SSH public key and we will create a user for you. Be sure to include your VPS UUID within the request so we can process it quickly.